Deliveries

All deliveries will be dropped at kerbside. If you require delivery on a specific part of the location, Lonsdale Sand & Metal is not liable for any sustained damage to the property and/or utility services.

For deliveries with no site attendant, the tip site needs to be clearly defined for the driver to deliver the product. If the delivery point is not clearly marked, the driver may return the load to the yard, where you may incur an additional delivery fee.

All deliveries not on an account must be paid in full prior to departure.

Tools and bag product delivery rules

Tools and bag products are only available for delivery if purchased with an eligible bulk product. e.g. Mulch, sand, gravel etc. If your order does not include a bulk product, tools and bag product purhases are eligible for local pickup only.

Refunds

Due to the laws and industry requirements that govern our business, Lonsdale Sand & Metal does not offer refunds on quarry or landscaping products, mulch bag products or rocks. Once a product has been removed from the yard, it is considered contaminated and cannot be returned. Please check your quantities and what product you require prior to ordering. If you are unsure what products or quantities your project requires, please contact our friendly team for assistance before placing an order.

Not sure which products you need or how much to order?

If you are unsure about what your project requires, our friendly team are here to help ensure you have the right products, quantities and expert advice to get the job done right!